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I bought the accedent replacement warrenty when I bought the ereader at the sony store. I called the number on the warenty and told them the screen was brooken. They told me to send the ereader in to them and they would either send me a new one or send me a check for my purchase price. They ended up sending me a check for the purchase price ($150). So for me it all worked out in the end, but I am not sure if sony will help if you don't have the warrenty. I have read a few stories on here about brooken screens and expensive repairs which is why I bought the warrenty in the first place (and they tried to sell me it at the store too). Good luck getting yours fixed. I think (from other posts on here this is) that sony will fix it but it will cost you a lot.
Jenn.
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