Thread: I have a lemon
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Old 09-22-2011, 06:20 PM   #2
ScalyFreak
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Device: Galaxy Note 4, Kobo Aura H2O, Kindle Fire HD, Aluratek Libre
All companies do this. Brand new models can be sold, so they sell them, because revenue is how they survive. A returned and retested (=refurbished) can't be sold at full profit, so it's perfect to use to send out as a free replacement when that's needed.

Having dealt with far more stingy companies in the past, I would consider it a nice change of pace that they're immediately offering to fix or replace the thing, in essence they're honoring the warranty just because you asked them to. That's becoming more and more rare, which is depressing.
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