I started having problems with my eReader only 6 weeks after purchasing it.
I contacted Kobo and they said that the port where the USB cable plugs in has come loose, and that I need to send in my eReader for repair. If it's unfixable, they will send me a refurbished eReader.
It's my belief that Kobo should send me a brand new eReader - it shouldn't fail after only 6 weeks of use. I always take very good care of my things - and haven't dropped it, banged it, gotten it wet or done anything else that would cause it to fail. I purchased the Extended Care Warranty as soon as I purchased my eReader - but according to the warranty, they are obligated to only repair it or give me a refurbished model. Needless to say I am NOT a happy camper.
I want to know if anyone else has ended up with a lemon. If so, what, if anything, has Kobo done to help you.
Personally, I feel like sending a snail mail letter of complaint to the CEO of Kobo, as well as the CEO of Chapters/Indigo - just to see if it gets me anywhere.