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Hey Coinin Thank you so much for jogging my dead brain cells.Thanks to your post with link I contacted BBB and after a little back and forth today I received a LookBook looks like same deal in a different package.All the cords fit,so I have it charging for the required 6 hours,tho gotta tell ya the plastic around the glass frame had a piece stickin up,but it pressed back down. Little info when I talked to someone at Kobo they tried to talk me into a LookBook,when I asked who serviced they said they did. Guess what? I'm thinking my rant at the marketing manager at Sharper Image had some effect, cause my LookBook is labeled MERCHSOURCE. How about that? I asked the dude at SI how they could let their name be used in association with a company that did not provide customer service, and then detailed all my attempts at resolving the problem. So here's
Praying this one works for a while,then I'm gonna do a tablet.
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