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It's sad when the customer service you receive is linked to the amount of noise one makes. Felt sorry for the individual in the other thread who had to ship it back from Germany (I believe) at his own expense for a refurbished unit even though it was pretty much DOA.
Different countries will have different consumer/trade laws so it is worth being aware of these. It can get a little tricky if they are not trading directly in your country though.
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