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The ePub validation from ThreePress give very clear and useful messages. Maybe that can help you guys find the error.
Sigil also use pretty much the same validation. I found both those tools invaluable when I'm trying to get ePub right.
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You're not understanding the problem. The users having these problems are not starting with an epub that they can validate on their own (or even plain html). They have a Word document and that's all. They upload that Word document to Smashwords (who then do their own in-house conversion to several different ebook formats via the "meatgrinder"). The error messages they are receiving are pointing to temporary files that the meatgrinder creates as an intermediate step in that conversion process. That's why the error messages are mostly useless. They
have no html to validate... or epub to check. Just a Word document (which is the only source format Smashwords accepts for submission).