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they just haven't fixed it! Is it going to help them to know that ther are 500 people having the issue instead of 100?
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I work in software development and there is this quaint concept of priority, since you can't address everything simultaneously. If I have 10,000 users and 3 of them have an obscure problem, I'll look in to it at some point. If I have 10,000 users and 300 of them have that same problem, I'll look in to it immediately with a few of the team as well.
So, yes, it can make a great deal of difference if many people complain about the same bug. It gives you an idea of the scope of the problem.