This is great stuff to hear.
Although my Nook Color hasn't given me any problems, it is nice to know that if it does there is competent staff who is also empowered to hear me.
We should sticky this. Find out what stores in what areas give good customer support. So many times on the we b we read about poor customer support, it would be nice to read about good customer support. Especially for products that we love to use.
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