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DecalGirl Skins
Dear Four Eyes,
I think you may be mixing up the companies you are talking about. DecalGirl doesn't make any personal skins, at this time, so it wouldn't make any sense for them to ask you to send, "clearer photos."
DecalGirl is the best skin on the market, and they have the best artwork. Their Matte skins, don't even show nicks or scratches or fingerprints, as all the other companies' glossy skins do.
Why not contact the company where you purchased that skin, and see if they could help you. DecalGirl also has the best, US based customer service and I'm sure they would never have told you that.
Lola
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