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I add my hurrah for B&N customer service. My refurbished Nook color's sd card slot started ejecting the card (inconvenient since I was running CM7 off the card). Called B&N had another NC in the pipe line in 10 minutes and it arrived in 2 days. We've also had them replace the charger on another NC with no fuss. I've dealt with many CS departments and they rank in the top three for me.(so far)
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