Quote:
Originally Posted by acrc1969
That was my problem,website wouldn't take my messages,and phone number gives a three hour window to call in,but I was persistant and 'Eddie" promised me a box to return it in the beginning of August,no box,but when I read Coinin(the one above you) I thought to myself you dummy and filed a complaint too.Today I got a notice from BBB claiming Merch promised to send me a new  one within 5 days.Will keep you updated. Coinin  to you |
Took slightly longer for a response to me- BBB says company has 14 days to respond, I got my response after 13 days... they claim that I will either receive a new one or a refund. At this point, I think I prefer the refund as I don't trust the device any more and I'd just as soon buy something with support. I'm glad my horrid experience was able to provide somebody else with some help, though.
Now to wait for the promised call from their customer service.