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Old 09-17-2011, 04:50 AM   #46
13xforever
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Posts: 61
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Join Date: Jul 2007
Location: Russia
Device: Kobo Aura H₂O & iPad Pro 2020 12.9"
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Quote:
Originally Posted by ChrisR View Post
I have a 64 bit iMac, so was excited to learn here of the new Reader software for Mac.

Unfortunately, once installed I was not able to log into my account. Instead I got an error message:
"Reader Store encountered an error.
Please contact Sony customer support.

Error: -1."

I did contact Sony, they took over my computer, but could not immediately identify the problem. I am very impressed by their customer service, but am still waiting to login!
That's a bug in their new software. I have a password with special symbols and it works everywhere except in this new program. After I changed it on my reader to something more plain (alphanumeric only), I was able to log in without problem.

Oh, and to reset the credentials (if you check Remember me, it's kind of impossible to do "normal way"), you have to go to the registry
Code:
HKEY_CURRENT_USER\Software\Sony Corporation\ReaderDesktop
and delete values in eBSPassword and saveCredentials.
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