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slickbit13 · 09-16-2011, 09:47 AM

Hey guys,
I originally purchased my PE from HSN, on 10/31/10. I also bought the 2yr service plan they offered.
As soon as Ermine was available I upgraded. And I really love my little PE. I use it for my business and all was well. I turned it off the other day, plugged it in to charge, went to bed. The next AM I unplugged it and turned it on. The best way I can describe it was it was as though the unit hic-up'd. All my contacts were gone and the calendar was wiped clean. The calendar was still there but when I tried to reload the appointments I 'ld get a message that the was no calendar. So I uninstalled the calendar and reinstalled...same message. I even tried to uninstall ermine and reinstall and still no luck. So I called HSN. Was given the number for the "LIFETIME SERVICE CENTER". I contacted them and ended up asking to speak to the tech that would be working on my PE. GUESS WHAT'! They put me on with him. I found out he's working on two other PE 's with the same issue. He tried to walk me through some steps and I had already done them myself. So he said it looked like it may be a mother board to send it in. He also said that if he had to change out the board he always upgrades to Ermine, and he ould change the serial number to the original so that the service contract would still be valid. Since entourage offered a year my actual HSN service contract had not even kicked in yet. But since Entourage went belly up they would cover that year. Translated on October 31, 2012 their contract will start. So, I actually got 3 years of service. If for some reson it cannot be fixed I get a refund of 100% ($400) of the original cost. FYI this tech said he thinks he's the only person working on these units in the US he sounded very knowledgeable. If it Can be fixed I think this guy will do it. This service center is in Williamville, New York. The name of the center is "Lifetime Service Center". I sent my PE out Wednesday 9/14/11. I'll keep y'all posted. But if you need a repair the help is available at this service center.
Wish me luck....

09-16-2011, 09:47 AM	#130
slickbit13 Junior Member Posts: 4 Karma: 10 Join Date: May 2011 Location: New Orleans, LA Device: entourage pocket edge	Hey guys, I originally purchased my PE from HSN, on 10/31/10. I also bought the 2yr service plan they offered. As soon as Ermine was available I upgraded. And I really love my little PE. I use it for my business and all was well. I turned it off the other day, plugged it in to charge, went to bed. The next AM I unplugged it and turned it on. The best way I can describe it was it was as though the unit hic-up'd. All my contacts were gone and the calendar was wiped clean. The calendar was still there but when I tried to reload the appointments I 'ld get a message that the was no calendar. So I uninstalled the calendar and reinstalled...same message. I even tried to uninstall ermine and reinstall and still no luck. So I called HSN. Was given the number for the "LIFETIME SERVICE CENTER". I contacted them and ended up asking to speak to the tech that would be working on my PE. GUESS WHAT'! They put me on with him. I found out he's working on two other PE 's with the same issue. He tried to walk me through some steps and I had already done them myself. So he said it looked like it may be a mother board to send it in. He also said that if he had to change out the board he always upgrades to Ermine, and he ould change the serial number to the original so that the service contract would still be valid. Since entourage offered a year my actual HSN service contract had not even kicked in yet. But since Entourage went belly up they would cover that year. Translated on October 31, 2012 their contract will start. So, I actually got 3 years of service. If for some reson it cannot be fixed I get a refund of 100% ($400) of the original cost. FYI this tech said he thinks he's the only person working on these units in the US he sounded very knowledgeable. If it Can be fixed I think this guy will do it. This service center is in Williamville, New York. The name of the center is "Lifetime Service Center". I sent my PE out Wednesday 9/14/11. I'll keep y'all posted. But if you need a repair the help is available at this service center. Wish me luck....