MobileRead Forums - View Single Post - New software for Mac (watch your password)

ChrisR · 09-15-2011, 11:49 AM

A parallel thread to the new Software for PC

Briefly I had a problem after installation. When I tried to sign in to the Sony store I got the error message:

Error: -1

Sony Customer service was great (via live chat), but no immediate solution.

I then tried logging into the store with the old software. That worked.

I had the hunch the password was the problem. I removed the special characters (& and -), then logged in successfully with the new software.

Sony customer service said they will add the problem and workaround to the database.

09-15-2011, 11:49 AM	#1
ChrisR Junior Member Posts: 6 Karma: 3686 Join Date: Jan 2011 Device: none	New software for Mac (watch your password) A parallel thread to the new Software for PC Briefly I had a problem after installation. When I tried to sign in to the Sony store I got the error message: Error: -1 Sony Customer service was great (via live chat), but no immediate solution. I then tried logging into the store with the old software. That worked. I had the hunch the password was the problem. I removed the special characters (& and -), then logged in successfully with the new software. Sony customer service said they will add the problem and workaround to the database.