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Originally Posted by drdann
Yes, but there are several classes (quality levels) and sony uses the lowest. Typical experience... called the # given, provided incident #, the guy in Nepal CLAIMS he could barely hear me, and tried to blame it on me "there's no way it can happen on two units with the same owner". Then says it will cost a minimum of $29 plus taxes, and likely more, since it is probably physical damage. If you scan the fora here, you will find far more complaints about Sony screens than others.
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No, there are not several levels of quality. The screens are all the same. Sony does not use a lower quality screen then anyone else. I'm sorry, but if you read the forum, you'll find screens breaking from all different brands. It's not just Sony. Amazon, Bookeen, and others all have had screens break. Please don't go spreading false information. A 6" eink screen as used by Sony is the exact same screen as used by Amazon and B&N and Kobo. There is no difference in quality.