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True.. but a quick look at a sister forum here indicates that it is common for the major competitor top replace units, including broken screens, at no cost, during the entire warranty period... As I said earlier, I loved the features on the PRS- line, so that also leads to a lot of my disappointment This unit, everything was fine.. screen stand by image was flawless, pick it up, turn it on, gently tap the book cover to open the book I want to read (battery had totally died, so charged completely), and I watch as the screen flickers than the obvious signs of a broken substrate. I have never had ANY problem with any other touch screen device, including multiple PDAs, phones, and an android tablet. I also do not like being called a liar by someone who is supposed to be providing customer service....
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