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Yes, but there are several classes (quality levels) and sony uses the lowest. Typical experience... called the # given, provided incident #, the guy in Nepal CLAIMS he could barely hear me, and tried to blame it on me "there's no way it can happen on two units with the same owner". Then says it will cost a minimum of $29 plus taxes, and likely more, since it is probably physical damage. If you scan the fora here, you will find far more complaints about Sony screens than others.
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