Quote:
Originally Posted by anamardoll
And I really REALLY do not understand why B&N et al don't hire a few heavy users as consultants. Most of the people here would consult for "free" if they got a free Nook out of the deal. It's not rocket science.
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When it comes to the metadata thing, they don't even need to do that. Surely, there must be a few people among the Nook development team who have MP3 players. Didn't any of them, at any point, realise, "Gosh, it sure is easy to navigate my way through 8000+ songs on my iPod, thanks to this metadata and tags. Maybe we should add that to the Nook..."
And while the use of heavy users would benefit, they don't even have to hire them as consultants. Why pay, when you can have the information for free? Isn't that one of the great benefits of Internet forums?
Maybe 20 years ago they really would need to hire consultants to advise them on the needs and desires of consumers. Nowadays, simply having their people regularly visit forums such as these could likely do the job. Sure, there is a fair amount of irrelevant stuff here, too, but there's also a ton of information about what we, as users, like and/or dislike about our devices.