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Old 09-14-2011, 02:59 PM   #11
Sonylistens
Sony Customer Service Rep
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Posts: 35
Karma: 1170
Join Date: Nov 2010
Device: Sony Reader
Sonylistens

Quote:
Originally Posted by drdann View Post
I've been a Sony loyalist for years, but no more.

My second Sony reader in less than a year had suddenly developed a bad screen.,. and I baby my electronics. There is NO WAY I did anything to break the substrate, but it appears to have broken.. this on a unit I bought on April 29.

The form Sony gives you on their support page is a joke, so I emailed Jack Tretton directly.. of course, no reply.

I remember when Sony used to make quality products, now that's no longer the case.

I am going to try to get my generic Android tablet to work as a reader for now, until I move on to a different brand.. possibly a Nook color if they ever go down in price.. E-ink appears far too immature for a "real world" application.
Hello drdann,

This is Kevin Krause with the Sonylistens team. I am very sorry to hear about the problems you are experiencing with your Sony Reader. If you could please email us at Sonylistens@am.sony.com we will be more than happy to try and help you. When you email please include your model and serial number as well as your ZIP code and a brief description of the problems you are having.

Thank you,

Kevin Krause
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