MobileRead Forums - View Single Post - Touch Which usb phone chargers work with Kobo Touch

Patita · 09-13-2011, 09:09 PM

I tried to charge my Kobo WiFi today using the charger that I use for my iPad and iPhone. Although blue light turned pink (red?) the Kobo told me to plug my device into a charger, which I'd already done. I disconnected it and reconnected it several times with the same message returning every time. I wasn't sure it was actually charging, so I phoned the Kobo customer care number. The person told me that you're not supposed to use a charger, only a computer, that it must plug directly into the USB port on the computer (not using a hub), that the computer must be set so that it won't fall asleep during the charge, and that using a charger can void your warranty.

So I checked the Kobo site (http://kobobooks.com/wifi_faq) and found this under FAQs: "The Kobo eReader does not come with an AC power adapter. However, the Kobo Wireless eReader will charge using any mini-USB adapter such as those that come with iPhone (USB) or BlackBerry® devices." I phoned back and got the same person and pointed this out to her. She said, "Oh, that's only a FAQ." (By which I think she meant, it's not a recommendation.) She repeated the bit about voiding the warranty and I said that if that was the case, the above statement should not be on their website. She agreed and said that she would make a note. She said that you can use a charger "if you want to" but repeated the warning about the warranty.

Does anyone here know anything about this? I can't find the warranty, but I was told that I would know the above information if I read it. It's not in the user guide. This is just inconsistent.

I would certainly appreciate some input on this.

Thanks.

09-13-2011, 09:09 PM	#11
Patita Junior Member Posts: 3 Karma: 10 Join Date: Dec 2010 Device: Kobo wireless	Kobo told me using a charger can void the warranty I tried to charge my Kobo WiFi today using the charger that I use for my iPad and iPhone. Although blue light turned pink (red?) the Kobo told me to plug my device into a charger, which I'd already done. I disconnected it and reconnected it several times with the same message returning every time. I wasn't sure it was actually charging, so I phoned the Kobo customer care number. The person told me that you're not supposed to use a charger, only a computer, that it must plug directly into the USB port on the computer (not using a hub), that the computer must be set so that it won't fall asleep during the charge, and that using a charger can void your warranty. So I checked the Kobo site (http://kobobooks.com/wifi_faq) and found this under FAQs: "The Kobo eReader does not come with an AC power adapter. However, the Kobo Wireless eReader will charge using any mini-USB adapter such as those that come with iPhone (USB) or BlackBerry® devices." I phoned back and got the same person and pointed this out to her. She said, "Oh, that's only a FAQ." (By which I think she meant, it's not a recommendation.) She repeated the bit about voiding the warranty and I said that if that was the case, the above statement should not be on their website. She agreed and said that she would make a note. She said that you can use a charger "if you want to" but repeated the warning about the warranty. Does anyone here know anything about this? I can't find the warranty, but I was told that I would know the above information if I read it. It's not in the user guide. This is just inconsistent. I would certainly appreciate some input on this. Thanks.