Quote:
Originally Posted by drdann
I've been a Sony loyalist for years, but no more.
My second Sony reader in less than a year had suddenly developed a bad screen.,. and I baby my electronics. There is NO WAY I did anything to break the substrate, but it appears to have broken.. this on a unit I bought on April 29.
The form Sony gives you on their support page is a joke, so I emailed Jack Tretton directly.. of course, no reply.
I remember when Sony used to make quality products, now that's no longer the case.
I am going to try to get my generic Android tablet to work as a reader for now, until I move on to a different brand.. possibly a Nook color if they ever go down in price.. E-ink appears far too immature for a "real world" application.
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Sorry to hear about the break but I have four Sony's and my 505 travels everywhere with me in a pocket and is still working fine after around four years as is my wife's 505 after three and half years and the 600, 350 and 650 for shorter times. You do seem to have been unlucky and I don't blame you for losing faith in Sony but my experience is diametrically different as is the experience of many others.
Likewise your experience with Sony service does seem to match others' complaints but there seem to be two separate Sony service departments as a close friend again had the opposite result with a faulty machine... replaced no problem within a week... I guess what we really need is consistency...
Good luck with whatever you choose in the future but eInk is definitely a mature technology that happily meets the needs of many as there are now millions of eInk screens working out in the "real world" with no problems...