I'm familiar with the standard manufacture's one year warranty. Why does Kobo not pay for the shipping when one has a defective device and would like a replacement? Do they only pay if you live in Canada? When I've had to return defective devices to other manufactures, I did not have to pay for shipping, but they were located in the United States.
Quote:
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Hi,
Please ship the eReader to the address below. The RMA number is your help ticket number which is .... Please write this number and your full name on the package before shipping it to Kobo. Kobo will not cover the cost of shipping the defective eReader. You will need to cover the shipping charge and make sure the device does not break in transit.
Kobo Inc.
135 Liberty St, Suite 100
Toronto, ON, CA
M6K 1A7
Sincerely,
The Kobo Team
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I received a prepaid label in my case, so I'm puzzled by this follow up message.