Quote:
Originally Posted by SCION
Yes, that's the number I called. When I say General Support I'm going by the phone prompts. It says press this number for Kobo Touch support. Since I was told it would be forwarded to Tier 2, I simply refer to it as General Support.
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I suggest calling back Kobo and asking for tier 2 support and if that fails, a manager. Get someone who will issue you an RMA and a label to send it back.