Quote:
Originally Posted by PeterT
You could try a PM here to SameerH, product manager for the Kobo readers.
|
I have a trouble ticket in. Was told by General Support my issue was forwarded to Tier 2. Someone else posted in this sub-forum the same issue as mine including unsuccessful resets. Sameer's response was it's a hardware failure.
The person on the phone didn't even bother to try to walk me through getting it going again. When she answered the phone I simply told her my unit won't power up and I tried the two methods of resetting and it didn't work. She sounded like she heard this before (more than once) or was formally informed about this. I was off the phone in less than 3 minutes.