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I am still waiting, too.
I mean, I know with my particular issue they might not be able to help (it's about my Kobo-powered Literati reader), but I'd at least like more than a form letter response.
5 days to get a form letter. I politely replied with more details and got another form letter the same afternoon, and nothing since. I first contacted them on Aug 25th.
It's a holiday weekend and I know the soonest I could possibly expect to hear from them now is Tuesday, and I rather expect it might take even longer because I suspect many of their staff won't be as familiar with this reader. For all I know, they're assiduously looking for someone who can give me some genuine assistance troubleshooting the problem, but it'd be nice to have some evidence that a real, live human being is actively looking at the issue. I'm willing to give them the benefit of the doubt for now, but one does get a bit frustrated with stock replies and long waits.
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