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I am a strong advocate for Kobo but I don't understand how these simple problems slip through. More than two business days without a response to the original query is just not acceptable.
How long have you owned your Kobo Wifi? Do you have your original receipt and can visit the store you purchased it at for a replacement? When you try charging it, does the charging light come on? Does it appear fully charged?
Perhaps a couple of folks here in the forum might be able to assist you in the meantime.
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