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sumoldtool · 09-03-2011, 08:48 PM

August 12 kobo wifi would not turn on, just a blank screen so the next day I open a ticket with kobo customer care. Being from Australia email seems to be the only means of contact. On the 17 August I received the following reply:

Hi there,

Thank you for contacting Kobo Customer Care. We have escalated this issue to our Tier 2 support team and you will receive an update via email shortly.

I have heard nothing since
I tried opening another ticket on 25 August, on the 30th August I received another reply:
Hi there,

We will be closing this ticket as you have another ticket open with the same issue. For the sake of clarity, we will close this ticket. If you have any questions or concerns, please respond to your other open ticket.

That was very helpful

23 days after initial request nothing!

09-03-2011, 08:48 PM	#1
sumoldtool Junior Member Posts: 4 Karma: 10 Join Date: Feb 2011 Location: Australia Device: kobo	Does kobo Tier 2 support team exist ? August 12 kobo wifi would not turn on, just a blank screen so the next day I open a ticket with kobo customer care. Being from Australia email seems to be the only means of contact. On the 17 August I received the following reply: Hi there, Thank you for contacting Kobo Customer Care. We have escalated this issue to our Tier 2 support team and you will receive an update via email shortly. I have heard nothing since I tried opening another ticket on 25 August, on the 30th August I received another reply: Hi there, We will be closing this ticket as you have another ticket open with the same issue. For the sake of clarity, we will close this ticket. If you have any questions or concerns, please respond to your other open ticket. That was very helpful 23 days after initial request nothing!