Quote:
Originally Posted by molman
Obviously can't speak to the Nook but I can address some of your Kobo Touch points (which may have changed since you last looked?);
*Dictionary - Dictionary does seem to work on sideloaded ePubs (just tested now)
*Quilted Back - style is personal, so fair enough. I actually like it from a grip/feel point of view (not a fan of the gloss/reflective look SONY has gone with).
*Bugs - yes it has had some, but I personally didn't experience any so I'm unsure how many people these are affecting in the broader world, nor have other companies not had bugs (including SONY). A positive is most of these bugs seem to have been systematically fixed (including the storage error one) so I don't see this as a major negative.
*Company outside US - Why does this matter?
*Kobo Customer Support - if some of the posts in the Kobo forum is the norm, then yes the email customer support needs a lot of improvement. I'm not sure on the phone customer support you'd have access to in the US though. There have been some positive reports too. SONY customer support in my country has been abysmal for a range of products I've owned in the past so I actually placed a negative in the SONY column when considering my first eReader.
Anyway thanks for sharing. Interesting to hear peoples thoughts and competition is always good.
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Oh good to know they finally gave your guys a working dictionary!
When it came out it didn't have one. It's also good know they fixed the storage error and battery issues alot were having.
Kobo Customer support has been like jumping through hoops for me in the pasts. They always resolved the issues but not before I had to explain myself to several different people, provide screenshots and want to pull my hair out. lol I'm just spoiled with Kindle's Customer service I guess.
The quilted back was a major issue for me. How do you keep it clean of cat hair, dust and pollen? It not like you can take it off and wash it can you? I have really bad allergies. If I touch the wrong thing I get hives.
My K3 gets all kinds of dirt, hair stuck around the screen. It gets pushed in there with no way to clean it out.
I do not like Sony the company. We had issues in the past with them but the new reader is something I can't say no too. I don't think I will have to deal with their C.S. If I get a in store warranty or Squaretrade.
