Thanks to both of you. And to Bill's question about what she would say if I asked her if she'd be willing to update her firmware weekly if Bookeen would do it....? Her answer would be "what's firmware?"
If it were my reader, I'd do it without hesitation. But she lives in another state. She's currently working as a consultant in the my office on a four-day week basis, so I'm thinking if I can get my hands on it on a Monday and if there's trouble, I can get it functioning by Thursday. But I want to avoid reformatting it and handing it back to her without a little "beta testing"...I want to be able to answer simple questions if she has any.
So FlorenceArt, can you tell me - is the main interface the same? With the exception of the ebook format, will the steps she takes to find and read a book be the same? That'll make it easier for her to accept.