[JudyD]

Hello -- Just read the post about KOBOs return policy and have a story to tell about Kindle that might add to the discussion. Yesterday, I borrowed my mother's Kindle. Having cleaned my bookshelves of about 75 books, I decided that an e-reader might help lessen any further accumulation of books. With the Kindle, KOBO, and NOOK all in the running, I was having a difficult time choosing which would be right for me. My mother -- 87 years old -- received the Kindle about two years ago. She read two electronic books on it and then went back to the paper variety. Electronic gagits just aren't her thing. So I borrowed her Kindle, took it home. Tried to charge it. NOTHING. I called customer support. Within a minute I had help over the phone. The support person and I experimented with the Kindle and then I set it up to charge again. Support called back in 45 minutes to see if what we did, worked. It didn't. So, he asked for more information which I didn't have. I had to research a bit. I called back. WITHIN A MINUTE, I had a new Support person on the Line. He took my new information and despite the fact that the Kindle is no longer under warranty, they are sending out a replacement Kindle which should arrive within a week. All I have to do is send back the old Kindle AFTER the replacement arrives. If I don't send it back, they charge me for the new one -- seems fair. NOW THAT'S GOOD CUSTOMER SERVICE!