Quote:
Originally Posted by SameerH
Hi everyone,
We're about to issue an upgrade that will alleviate this issue.
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I saw this note half an hour after I returned my 12 hour old Kobo to the store. I am not sure I would have kept it had I seen the message but I would have delayed my final decision.
In the few hours I had the device I suffered two factory resets necessitating a complete reload of my books and preferences. Intolerable performance.
My first action was to search on line for a solution and I discovered in this forum that the fault has been in existence for weeks. But what was much much more worrying for me was the utter lack of response I was seeing from Kobo acknowledging the problem.
That lack of communication from Kobo anywhere that I looked on the internet was what killed the device for me. I just was not going to fight with technology unsuppported by its maker.
But there were two other aspects of the Kobo that probably would have prompted an eventual return.
- The lack of book categories/collections/tags
- The inability to search within books (inexplicable absence)
- The lack of multiple bookmarks and annotations
I have 4 other ereaders as well as software for old handheld computers (Psion) that go back to the early 90's and all have categories,search, and bookmarks.
I could have lived without those on the Kobo since I bought it only as a walking around and travel reader with the idea of having no more than half a dozen novels on it at a time except for the dreadful factory reset business and the concomitant lack of communication from the company.
Pity. It felt good in the hand and the screen was nice.