@Marcardis: Did you also try running as admin?
Vista is installed on a rather small subset of PC's (less than 20% in US as of April of this year), and the French locale version probably much less.
Your issue is obviously not the norm, and it can be hard to work out what might be amiss when so many individual variables come into it potentially specific to you computer.
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Originally Posted by marcardis
I am inclined to just give up on this but I have paid Kobo for books - their PC program should work.
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Luckily you do have the option of using ADE to download your books. Whilst a little more manual than just syncing you can get access to all your purchases. Additionally I believe you did indicate that it was working fine of your Smartphone (Android?).
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Originally Posted by marcardis
To cap it all I received the following daft reply from their helpdesk today::<snip>....They do not bother to read anything.
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Unfortunately they do seem to be running off scripts. Who knows how this is setup, or even if it is outsourced, but unfortunately this style of response is becoming an increasing norm for companies. I will just restate that you might get a better resolution posting your issue on GetSatisfaction, and following up with Sameer. More Kobo employees there (GetSatisfaction), and it allows anyone else with said issues to rally around / makes the issue more visible.
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Originally Posted by marcardis
Given other comments on here I am very glad that I do not have any of their hardware. How much longer can they stay in business?
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I don't think that is entirely fair. I know that I must be starting to come off as a fanboy repeating this in so many threads, but I and my wife (2x Kobo Touch’s), Kobo App on two iPhones and the Desktop software on PC have had not issues at all. None of the hardware errors people have experience, all the software working as expected. The people who will gravitate to these forums are often people like you who are having issues, so the reported problems whilst very real for those experiencing them may not be a good representation of the quality of Kobo's products or services (as I’m sure there are many people happily using Kobo’s solutions). For me, being my first eInk reader I've been very happy with my Kobo Touch and associated services.