[marcardis]

Many thanks to PeterT and Molman for your continuing advice - well beyond the call of duty!!

Yes I have tried disabling firewalls.

Yes I have a French version of Vista - do people not use French versions of Vista in Canada?!!

I am inclined to just give up on this but I have paid Kobo for books - their PC program should work.

To cap it all I received the following daft reply from their helpdesk today::

Danielle L., Aug-31 15:20 (EDT):

"Hi Marcardis,

Your eBooks should begin downloading to the Kobo Desktop app as soon as you sign into your Kobo account on the Kobo Desktop app. If all your eBooks are already on the Kobo Desktop, no more will be able to sync to the device.

Please follow these steps in order to provide us with a ‘KOBO-LOGFILE’.

1. Launch the Kobo Desktop App.
2. Please make sure that you are signed into your Kobo account on the Desktop App.
3. Press ctrl+shift+i (or cmd+shift+i if you are on a Mac) simultaneously.
4. This will generate a report that will be saved to the desktop of your computer.
5. Please attach this file to your help ticket and submit the ticket.

Please let us know if you have any questions or concerns.

Sincerely,
The Kobo Team"

They do not bother to read anything.

I had already told them that when I start the program no purchased books are visible and that pressing the sync button produces no result.

Given other comments on here I am very glad that I do not have any of their hardware. How much longer can they stay in business?

Marcardis