MobileRead Forums - View Single Post - Touch Extremely disappointed in Kobo's replacement policy

baggins · 08-31-2011, 04:35 AM

It's fine. I'm taking it easy. So long as I'll have a working eReader I'll be happy. I still like Kobo as a whole, and look forward to have a wokring KT.

My disappointment stemmed from expecting to have a new device, and never actually having that. The one I bought worked for only one day, and the one I'll get won't be new. If it's standard policy to send a replacement device of the same age as the one replaced, then that age is brand new in my case.

Regarding the original retailer, it was Borders, so it's not very practical dealing with them.

I just hope I manage to receive my replacement device before I go travelling in 3 weeks.

08-31-2011, 04:35 AM	#10
baggins Member Posts: 22 Karma: 5174 Join Date: Aug 2011 Device: Kobo Touch, Kobo Glo	It's fine. I'm taking it easy. So long as I'll have a working eReader I'll be happy. I still like Kobo as a whole, and look forward to have a wokring KT. My disappointment stemmed from expecting to have a new device, and never actually having that. The one I bought worked for only one day, and the one I'll get won't be new. If it's standard policy to send a replacement device of the same age as the one replaced, then that age is brand new in my case. Regarding the original retailer, it was Borders, so it's not very practical dealing with them. I just hope I manage to receive my replacement device before I go travelling in 3 weeks.