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When I went to Chapters/Indigo to pick up a Kobo Touch 2 weeks ago, I was told that they only exchange defective Kobos within 14 days and that I have to deal directly with the manufacturer for any issues that come up after that, which isn't that great, considering what I have read about Kobo's recent customer service in the forums. Moreover you can only return your kobo if it's still unopened.
I could not even check first if my pdfs are going to me somewhat readable on the device, because there are no pdfs on any of the demo readers.
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