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Originally Posted by MrsJoseph
I totally agree with you. It's shameful that they have such poorly educated employees. I would think that - considering the new line is rumors - they would say something like "coming soon" or "stand by" not "it's DOA."
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Problem is, many employees at stores like that have people come to them as if they've got some sort of elevated status, and many feel the need to try and live up to it and pass on any rumors they have heard or even make things up. For the company at large, they either need to keep things secret in advance by letting few know, or give info to all their employees even down to sales reps, and hope it doesn't leak.
The only info has been given out officially so far has been on the tablets, and not the readers, so given that you're asking about the line being clearanced and the employee felt that urge and went off the only info he had. Not good, but at the same time, somewhat human nature.