[EDinNB]

My daughter received a Kobo WiFi for Christmas and all was fine until 2 weeks ago. her hubby was reading on Saturday, and Sunday she went to fire it up and the screen was shot... you know the situation, a few wavy lines on the screen but nothing readable.

Her unit was purchased at a Chapters retail outlet, but we happen to be closer to an Indigo store, so armed with the box and everything that came with it including the original sales receipt I went to Indigo.

I went to the Customer Service desk and told the girl I had a problem, showed her the kobo, she asked if I had the sales slip which i presented to her... a couple of keystrokes in the computer and she said, I sorry but we are all out of this model, I'll have to replace it with the new Kobo Touch as there are no more of this model anywhere in the system. As she asked someone to get her a black on from the store room, I asked if it was possible to have a different color, sure we have them all in stock. A few minutes later I left the store with a brand new unopened Kobo Touch in Purple (plum) as per my daughters request.

THANKS Indigo/Chapters/Kobo for great Customer Service .

Ed Armstrong
Sussex NB Canada

AKA EDinNB