MobileRead Forums - View Single Post - Touch Extremely disappointed in Kobo's replacement policy

SmokeAndMirrors · 08-29-2011, 07:55 PM

This is fairly standard. Most companies, for any product, but especially an electronic one, will ask you to return the broken unit. If it costs over 100 bucks or so, they will probably return a refurbished unit.

There is nothing wrong with professionally refurbished units. I buy them, as a matter of course, because they're cheaper and they're just as good. If it's been gone over by the manufacturer, it is as good as a new unit.

The one thing I will say is that they should offer to pay return shipping. That's a bit cheap on their part.

08-29-2011, 07:55 PM	#4
SmokeAndMirrors Addict Posts: 280 Karma: 2064388 Join Date: Aug 2011 Location: MN, US Device: Kobo Touch, Asus Eee Pad Slider	This is fairly standard. Most companies, for any product, but especially an electronic one, will ask you to return the broken unit. If it costs over 100 bucks or so, they will probably return a refurbished unit. There is nothing wrong with professionally refurbished units. I buy them, as a matter of course, because they're cheaper and they're just as good. If it's been gone over by the manufacturer, it is as good as a new unit. The one thing I will say is that they should offer to pay return shipping. That's a bit cheap on their part. Last edited by SmokeAndMirrors; 08-29-2011 at 08:02 PM.