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I disagree.
I don't have a problem with the refurbished replacement KT, but I think having to pay for all the shipping is a bit rough.
After all the customer bought a brand new item that should have just worked. It stopped doing so through no fault of his or hers, while still being under warranty. I would accept having to pay for shipping it back to Kobo, but they should then cover the shipping cost back to the customer.
I also disagree with the "outside the region in which it's officially sold" bit.
He or she probably bought it from Borders which officially shipped internationally at the time. It's not like it was done via a 3rd party forwarder or similar.
In summary:
1. Refurbished replacement: ok
2. Shipping cost to Kobo: ok, but not great service
3. Shipping cost backt to customer: not ok
Just my opinion
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