Thread: Amazon Kindle Has The Worst Customer Support Of All The E-readers
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Old 08-29-2011, 07:57 AM   #43
Canuck_in_Japan
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Join Date: May 2009
Location: Tokyo, Japan
Device: Aura, Aura H2O, Kindle PW3
Quote:
Originally Posted by xg4bx View Post
After the screen on my husband’s Kindle suddenly froze, he went in search of customer service on Amazon.com. As anyone who has gone on a similar quest can attest, it is not easy to find. The Kindle Support page simply told him to check his warranty, which had expired the previous week. His only option, it seemed, was to buy a new one

Read more: http://money.usnews.com/money/blogs/...#ixzz1W0V1PQi7


Absolute bunk. The screen on my Kindle just went out and I requested customer support call me. Which they did within 10 seconds. And within 5 minutes of speaking to the rep a new Kindle was on its way. Free of charge.

I'm sure everyones experience is different but this looks like the author went out of her way to smear Amazon and praise Apple.
You really ought to quote the first part of your post. For a second I couldn't understand whether you thought the Kindle had crap service or whether you thought it was bunk!
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