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This is what pretty much all companies do. If you send in a device for a warranty repair, you'll get back a refurbished unit of a similar age. It doesn't mean there'll be anything wrong with it.
As far as the shipping goes: that's the consequence of buying a reading device outside the region in which it's officially sold, I'm afraid.
I honestly don't think you have anything to be disappointed about (other than the fact that it stopped working, of course!).
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