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I've had excellent customer service from Amazon, both via email and telephone.
When I first got my Kindle, the 3G signal was variable—at times weak and other times nonexistent. I called them on Thanksgiving Day, and the CS agent talked with me at great length in an attempt to troubleshoot the problem. After getting the necessary information, he passed the data along to their technical department. Two days later, 3G was coming through strong and has been fine ever since.
I've emailed them about several other things, and the responses were helpful and quick. I know that if the device fails, they will take care of the problem. No complaints here!
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