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I know that people from Kobo read these message board so since I have yet to hear back on my request #402508 other than it has gone to teir 2. I am getting very frustrated with this error continually coming up. I love my eReader but am getting to the point of going to something else. I hope Kobo realizes that this is not good customer service and starts to at least give some updates when people open trouble tickets with them.
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