Kobo does, I believe, allow you to work with them directly:
http://www.kobobooks.com/companyinfo...ublishers.html
Sony also affiliates with something called Author Solutions:
http://ebookstore.sony.com/publisher...ubPortal_Lft_2
Also, if Konrath's books are on Smashwords, his formatter must know how to do the Word format correctly (if you'd rather pay someone to do the wrestling with Word):
http://www.52novels.com/