Thread: Amazon Kindle Has The Worst Customer Support Of All The E-readers
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Old 08-26-2011, 09:39 AM   #33
WT Sharpe
Bah, humbug!
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Join Date: Jun 2009
Location: Chesapeake, VA, USA
Device: Kindle Oasis, iPad Pro, & a Samsung Galaxy S9.
From the article:
Quote:
As with other Amazon departments, the customer service aspect of its Kindle department is limited to non-existent.
This is bull. I've had nothing but positive experiences with Amazon in general, and with Kindle in particular. When I contacted them and told them that I broke my Kindle due to my own carelessness (it dropped off a desk onto linoleum covered concrete), I was told it was considered normal usage and I was sent a free replacement within 24 hours. I'm not saying that other companies don't provide great service (they may, I don't know), but I can personally attest to the fact that Amazon's customer service is far from "limited to non-existent."

That article smells like a plant.
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