MobileRead Forums - View Single Post - PRS-350 Screen degraded over time

HarryT · 08-26-2011, 07:47 AM

You are absolutely right.

I would sound a note of caution over issues like the one described. From the sound of it, it's not an obvious fault, but a subjective opinion that the screen contrast has degraded (I'm not suggesting that the OP isn't correct in saying that it has). If you return it to Sony, they will, I suspect, very likely say that the screen is within spec, and not take any action. If you make a warranty return and the result of their inspection is "no fault found", Sony will make a £30 charge (I speak from experience!). Although it's sometimes possible to get this charge waived, it can be a lot of hassle.

There is quite a lot of individual variation between individual eInk screens. At one point I had two PRS-600s, and one of them had distinctly higher contrast than the other. At a minimum I'd suggest that the OP provide a photograph showing a side-by-side comparison of his and his wife's PRS-350s to illustrate the contrast difference.

08-26-2011, 07:47 AM	#10
HarryT eBook Enthusiast Posts: 85,557 Karma: 93980341 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	You are absolutely right. I would sound a note of caution over issues like the one described. From the sound of it, it's not an obvious fault, but a subjective opinion that the screen contrast has degraded (I'm not suggesting that the OP isn't correct in saying that it has). If you return it to Sony, they will, I suspect, very likely say that the screen is within spec, and not take any action. If you make a warranty return and the result of their inspection is "no fault found", Sony will make a £30 charge (I speak from experience!). Although it's sometimes possible to get this charge waived, it can be a lot of hassle. There is quite a lot of individual variation between individual eInk screens. At one point I had two PRS-600s, and one of them had distinctly higher contrast than the other. At a minimum I'd suggest that the OP provide a photograph showing a side-by-side comparison of his and his wife's PRS-350s to illustrate the contrast difference.