In this post from the ectaco forum Jerry said:
Quote:
Hi,
Thanks for the question. I would try a master reset, take the batteries out and leave them out for at least 10 minutes and then replace them and reset.
if that does not work then you should try a firmware update. The diagnostics screen is usually a last resort before the firmware update but you tried that already.
Hope this helps!
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http://www.ectaco.com/posts/list/62637.page
bernie