Quote:
Originally Posted by FJames
It sounds like the Kobo rep you dealt with is taking the official position that the damage was caused by accident or misuse. Did they tell you to send it in for inspection so they can determine the cause of the defect? That's certainly the least they should do.
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Call in and talk to another rep.
And if they don't suggest sending it in for inspection, ask if it's possible. Polite but firm, and relentless, that's the way to go.
