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Old 08-25-2011, 02:25 PM   #21
FJames
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Posts: 320
Karma: 320941
Join Date: Jun 2011
Location: Canada
Device: Kobo Touch & Aura
Quote:
Originally Posted by distorteddisco View Post
This was my point. They didn't say that I lied and actually smashed the unit on the pavement but they also said that their warranty agreement doesn't cover the replacement of a defective screen.
That's not correct. Follow the link in this thread and read the basic Kobo warranty - it does cover replacement of a defective screen, unless the defect was caused by an accident or misuse. The only part it doesn't cover is the battery (and really Kobo shouldn't weasel on that either since the battery is built in, non-replaceable, and should last at least a year).

It sounds like the Kobo rep you dealt with is taking the official position that the damage was caused by accident or misuse. Did they tell you to send it in for inspection so they can determine the cause of the defect? That's certainly the least they should do.
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