Quote:
Originally Posted by JSWolf
I did use Apple support once. My iPhone 3G was broken. It looked perfectly OK. I took it to the Apple Store and they sorted it out no problem. I ended up with a new iPhone 3G. Not a refurbished unit, but brand new.
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Well that's lucky. I had the opposite experience. As an early adopter I had to threaten to take my money and early adoption tendencies else where to get some assistance. Apple CS? FAIL.
On the other hand, Amazon's CS almost sparkles like a diamond. It's just that good! I had a piss poor UPS guy who returned a book without trying to deliver. I called Amazon, Amazon put me on hold so THEY could call UPS. UPS told them they couldn't stop the return to Amazon. Amazon comes back to me and says they are sending a replacement book out asap. I received it the next day.
...along with a basket of muffins.
